Privacy Policy

Effective Date: February 26. 2025

At Design Christian Counselling (www.designcounselling.ca, www.christiancounsellingvancouver.ca,and www.vancouverchristiancounselling.ca), we respect and prioritize your privacy. We are committed to protecting your personal information in compliance with the Personal Information Protection Act (PIPA) of British Columbia, Canada. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including any services or content offered through our website(s) www.vancouverchristiancounselling.ca, www.designcounselling.ca, and www.christiancounsellingvancouver.ca (the “Website”).

By accessing and using the Website or engaging with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this policy, please refrain from using our Website and services.

1. Collection of Personal Information

Personal Information refers to any information that can identify an individual, including but not limited to your name, contact information, email, billing address, and any other information provided voluntarily by you.

We collect personal information for the following purposes:

  • Providing you with counseling, consultation, and other services.

  • Offering newsletters, publications, and updates related to mental health, counseling services, or community workshops.

  • Communicating with you regarding your services or purchases.

  • Managing and responding to your inquiries, feedback, or complaints.

2. How We Collect Your Personal Information

We collect personal information in a lawful and fair manner, ensuring that your consent is obtained when necessary. This information may be collected through the following means:

  • Forms on the Website: When you fill out any forms, contact us via email, or register for services. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.

  • Communication: When you send us emails or other forms of communication.

  • Automatic Tracking: Through cookies and similar technologies, we collect data such as your IP address, browsing patterns, device type, and website traffic.

3. Use of Personal Information

We use your personal information for the following purposes:

  • To provide counseling or consulting services or any purchases, including the processing of requests, bookings, and payments.

  • To send you updates or newsletters related to services you have subscribed to.

  • To respond to your inquiries and resolve any complaints.

  • To improve the functionality of the Website and better understand how users engage with our services.

  • We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.

  • To comply with legal or regulatory requirements.

4. Disclosure of Personal Information

We do not sell, rent, or lease your personal information to third parties. However, we may disclose personal information in the following cases:

  • Service Providers: To third-party service providers who help us operate the Website and deliver services, such as hosting and payment processing.

  • Legal Compliance: When required by law or a legal process, such as a subpoena or court order, we may disclose your information to comply with legal obligations or protect our rights.

  • Business Transfers: If our business is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

5. Consent

By using our Website and services, you provide your consent for us to collect, use, and disclose your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us directly. Please note that withdrawing consent may limit our ability to provide certain services.

6. Cookies and Tracking Technologies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. The cookies track information that may include your IP address, device type, browser type, and usage patterns. Cookies help us improve the functionality and performance of the Website and personalize your user experience. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

We use the Meta Pixel, a tracking tool developed by Facebook, to collect information about your activity on our website. This information may include page views, button clicks, and purchases. We use this data to improve our website, tailor advertising to your interests, and analyze user behaviour. 

We also use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to collect data about your website activity, such as page views and browsing patterns. We use this data to understand how visitors interact with our website, identify areas for improvement, and measure website performance.

If you do not wish to be tracked by the Meta Pixel or Google Analytics, you can adjust your cookie preferences or disable cookies in your browser settings. You can also learn more about managing your privacy settings by visiting the privacy policies of Meta and Google. 

You can control cookie settings through your browser settings. However, disabling cookies may affect the functionality of the Website.

Our website incorporates content and applications from third-party providers, including JaneApp and Squarespace, and content services. These parties may deploy cookies, web beacons, and other tracking technologies to collect data about your interactions with our site. This data may include information about your browsing behavior, and could be associated with your personal information. These third-party providers may utilize this information to deliver targeted advertising and content based on your online activities across multiple websites and services.

7. Email Communications

If you contact us via email, we will retain the content of your messages, your email address, and our responses. These electronic communications are protected with the same security measures as information received through our website, mail, or telephone. This policy also applies to website registrations, form submissions, service sign-ups, and purchases. 

We comply with Canadian Anti-Spam Legislation (CASL) and do not send unsolicited marketing emails. If you have signed up for newsletters or other communications, you will always have the option to opt-out or unsubscribe at any time by clicking the “unsubscribe” link in the email.

8. Security of Personal Information

We take reasonable steps to protect the personal information you provide from loss, theft, misuse, unauthorized access, disclosure, or alteration. We employ physical, administrative, and technical safeguards.

However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Retention and Access to Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You have the right to request access to your personal information, correct any inaccuracies, or request deletion of your information, subject to legal restrictions. We will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious or repetitious.  In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.

To make such a request, please contact us at the contact details provided at the end of this policy.

10. Cross-Border Data Transfers

As part of our services, personal information may be transferred to third parties or service providers located outside of Canada. By using our services, you consent to the transfer and processing of your personal information in countries that may have different data protection standards than those in Canada.

11. Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace (our website analytics provider), Meta, and Google, to learn about site traffic and activity.

12. Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

13. Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

14. Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Design Christian Counselling
info@designchristiancounselling.ca